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Our Most Asked Questions

  • What if it's raining?
    Rain is typical in Vancouver Area, so we come prepared for any weather! Our mobile units are equipped with canopies to handle any weather. Because the canopy needs some space to set up, there will have to be at least 5 feet of clearance around the vehicle. If it’s raining hard and wind is above 20 miles per hour we may need to postpone our appointment.
  • What Is Your Service Area?
    Victoria, Sooke, Langford, Colwood, Metchosin, James Bay, Esquimalt, Highlands, Malahat, Shawnigan Lake, West Shore, Brentwood Bay, Saanich, Sidney, Oak Bay, Cadboro Bay, Gordon Head, Fernwood and more. Feel free to contact us if you’re unsure if we cover your area.
  • What Are Your Hours Of Operation?
    Monday to Sunday, by Appointment only
  • What Forms of Payment Do You Accept?
    We accept cash, e-transfer, check, credit card
  • Can You Detail At My Home, Office or Apartment?
    Yes we can! All we need is access to electricity and water. We carry extension cords for water and electricity, so its easy for us to access power.
  • What's Included In An Interior Detail?
    Seats, carpet, boot & floor mats vacuumed All touch-points disinfected Seats steam cleaned & sanitised Leather seats cleaned & conditioned (if applicable) Carpet steam cleaned & sanitised Boot steam cleaned & sanitised Floor mats steam cleaned & sanitised Dash & centre console cleaned & dressed Door trims, cup holders, seat rails, air vents & sun visors cleaned & dressed Foot pedals cleaned & sanitised Windows & mirror cleaned Interior deodorised Approximate time 4 hours
  • What's Included In An Exterior Detail?
    Pre-rinse entire vehicle Bug splash & road tar removed (if any) Wheels & tyres cleaned Brake dust removed Snow foam hand car wash & wax Protective Hybrid Ceramic spray coating Microfibre towel dry Windows & mirrors cleaned Door & boot jambs pressure cleaned Fuel door pressure cleaned Rubbers & plastics dressed Tyres dressed Approximate time 2-3 hours
  • Is Tipping Normal? If So How Much?
    Yes tipping is normal in the industry. However there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your JCAN Care Specialist.
  • Covid-19 Measures
    Our Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. This includes: We are vaccinated. We wear a mask and gloves during the visit. We Disinfect equipment between each job. We stay home when we are not feeling well. We practice physical distancing when around our customers.
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